Strategy Vision and Roadmap Consulting
Overview
The UK's largest awarding organisation required help with defining its global strategy for service delivery, or an B2C organisation that had no direction
- Extensive stakeholder engagement understood the business challenge
- Created a 3 year strategy, vision and roadmap
- Significantly improved staff engagement and board sponsorship
- Integrated projects and programmes creating organisational wealth
New Digital Product
Overview
A trade union for doctors rapidly required a mobile app to give them back more time with their patients. Doctors have to record all their clinical and non clinical hours for their annual appraisal
- Using rapid UX & UI designs created rapid prototypes
- Using Dev Ops with outsource provider created platform in 3 months
- Significant improvement into reducing churn X2.5 from investment
- Integrated into data model to improve predictive analytics of retention
Personalisation
Overview
A trade union for doctors who had a poor signed in experience needed dramatic improvement. Providing consultancy advice and then delivering the project.
- Created strategy, vision and roadmap to create a personalised experience
- Rapid prototyping with doctors
- Created Apps and widgets personalised based on your speciality
- Created a framework to add new products and services
Data but no insight
Overview
A membership organisation with lots of data was unable to organise it or leverage it's use and did not know where to start.
- 3 months migrated on site Data warehouse to Azure with a common data model
- Created single view of the customer including twitter with sentiment analysis, product usage, case management and events to personalise a members experience
- Grew business adoption from 3 to 240 staff
- Created Data governance group significantly improving data quality
- Implemented Machine learning to predict members leaving
- Massive ROI with a business becoming data driven
Could you improve your operations
Overview
Implementing SAP solutions can be difficult and costly.
- Implemented largest SAP implementation in education
- Major SAP systems - ERP & CRM & Portal
- Created self service capability for colleges and integrated this solution to line of business applications
- Significant improvement in standardisation and reporting
Missing out on innovating new digital products?
Overview
A trade union had the challenge of wanting to offer it's members a new mobile app, however their sign on methodology was old.
- Created award nominated cloud Identity solution that is backwards compatible with legacy applications, enabling new services whilst maintaining the old
- Enabled new mobile app with single sign on to work and BI integration
- Reduced the threat of cyber attacks by implementing modern security protocols
- White labelled to sell
Under Performing teams or need a project rescue
Overview
Significant experience in turning round projects and teams, at an agricultural company they suffered significant business disruption that impacted their business severely partly due to legacy applications and network
- Understood the issue faced and rapidly put an action squad in place to support the recovery
- Blended in action squad with teams focused on common goals
- Whilst dealing with the immediate crisis, created and aligned the solution to a global technology strategy with the organisation able to set up anywhere in the world.